Cancellation Policy

Studio Cancellation for GS Members

 ·         Members may cancel their reservations for Studio 1 up to 72 hours before the reserved time without losing their “credit”.

 Cancellations for Studio Hire

 ·         Cancellations for Studio 1 or 2 hire must be made a week in advance to be eligible for a refund.

 Membership Cancellation

 ·         Monthly membership plans can be cancelled by informing us with 1 months’ notice in writing.

 Refunds

 ·         Refunds for eligible cancellations will be processed within 5–7 business days.

Guest Policy for Grecian Studios

At Grecian Studios, we value a collaborative and welcoming environment. To ensure a productive and enjoyable experience for all members and their guests, the following guest policy has been established in line with Section 7 of the Grecian Studios Membership Terms and Conditions.

Guest Registration

 ·         Guests must be registered upon arrival in the guest log book, including name contact information etc.

 Guest Access:

 ·         Guests are permitted during regular operating hours only.

·         The hosting member is required to accompany their guest during the visit at all times.

·         The guest needs to leave at the same time as the hosting member.

·         Guests are restricted to common areas unless expressly authorized by the hosting member and co-working space staff.

·         You are welcome to invite up to 2 guests at a time without prior approval. More than 2 you must let us know, in order for us to manage the building capacity. We reserve the right to refuse entry or terminate a booking if a venue space is at capacity.

·         We reserve the right, at our sole discretion, to grant or refuse access to the Premises to any guest at any time. For the avoidance of doubt, no prior acceptance of a guest’s access will be considered future consent to access, regardless of whether such access is ongoing or occasional.

 Guest Behaviour:

 ·         Guests must adhere to the same standards of behaviour as members, including respect for others, cleanliness, and noise levels. Any disruptive or inappropriate conduct by guests may result in removal from the premises and possible suspension of guest privileges for the hosting member.

·         The guest must abide by the Terms and Conditions, and the hosting member is expected to enforce this, and any breach will be treated as the hosting member has breached the Terms and Conditions.

 Office and Studio Use:

 ·         Guests may not use workstations, studios, or equipment unless explicitly accompanies by the hosting member.

·         Kitchen and break out area are open to guest use.

 Liability:

 ·         The hosting member must ensure their own public liability insurance covers their guests.

·         The hosting member assumes full responsibility for their guest(s) and any damages or issues caused during their visit.

·         Guests must comply with all health and safety regulations while on the premises.

 Minors:

 ·         You must ensure that all minors under the age of 16 are always accompanied by a chaperone. Minors must have parent's or guardian’s permission to be at the Premises, and/or to be photographed or filmed as relevant. If You violate this policy, not only are You subject to being barred from future use of the Studio Space but are also hereby notified that You assume full liability for any and all litigation outcomes associated with photography of a minor.

Health and Safety Policy

 Grecian Studios is committed to providing a safe, clean, and healthy environment for all members, guests, studio hirers, and staff. We aim to prevent accidents and health hazards by adhering to best practices in safety management.

 Responsibilities of the Operator (Hollowell Limited)

 ·         Maintain the premises in a safe condition.

·         Provide and regularly review health and safety procedures.

·         Ensure emergency systems (fire alarm, extinguishers) are in working order.

·         Display necessary health and safety signage.

 Members and Guests

 ·         Take reasonable care of their own health and safety and that of others.

·         Smoking, vaping, alcohol consumption and illegal substances are also strictly forbidden.

·         Report hazards or incidents immediately to hello@grecianstudios.co.uk.

 Risk Assessment

 A full risk assessment log is kept on file and updated annually or as necessary. Risk assessments are reviewed regularly and cover:

·         Fire safety

·         Electrical equipment safety

·         Trip and slip hazards

·         Overcrowding or improper use of space

·         Safe use of any shared amenities (kitchen, toilets)

 Emergency Procedures

 ·         Fire Exit Plans are displayed at key locations.

·         Fire drills are carried out at least once every 12 months.

·         Fire extinguishers are located near exits and in studios; do not block access.

·         In the event of an emergency, evacuate immediately and assemble outside at the designated point on Grecian Crescent.

·         Dial 999 to inform emergency services first. Then notify staff or contact hello@grecianstudios.co.uk immediately.

 First Aid

 ·         A First Aid Kit is available in the shared kitchen.

·         Any injury, however minor, must be reported.

·         In case of serious injury, call 999.

 Cleanliness and Hygiene

 ·         All users are expected to keep their areas tidy and clean up after themselves.

·         All spills must be cleaned promptly to prevent slips.

·         Communal areas are cleaned regularly by the operator.

 Equipment and Tools

 ·         Any personal equipment brought in must be PAT tested.

·         Grecian Studios accepts no liability for damage or malfunction of personal tools or equipment.

 Covid-19 and Communicable Diseases

 ·         Members and hirers should not attend the premises if feeling unwell with symptoms of a contagious illness.

·         Hand sanitiser is provided at key points.

 Incident Reporting

 All incidents, near misses, or hazards must be reported via email: hello@grecianstudios.co.uk with as much detail as possible. A log of all reports is maintained by the operator.

 Policy Review

 This policy is reviewed annually or following any major change to the premises, services, or legal guidance.

Pet Policy

 To ensure a safe, comfortable, and productive environment for everyone, we kindly ask all members and visitors to follow our pet policy:

 Pet Eligibility:

 ·         Only domesticated pets, such as dogs and cats, are allowed. Exotic or wild animals are not permitted.

·         Pets must be well-trained, non-aggressive, and comfortable in a social environment.

·         Pets with a history of biting or aggressive behaviour are not permitted.

 Vaccination and Health:

 ·         Pets must be fully vaccinated, and members must provide proof of up-to-date vaccinations upon request.

·         Pets must be clean, free of fleas or ticks, and in good health when visiting the space.

 Supervision and Control:

 ·         Pets must remain under the direct supervision of their owner at all times.

·         Pets must be on a leash or in a carrier, unless in designated pet-friendly areas.

·         Owners are responsible for any damages or injuries caused by their pets.

 Behaviour Expectations:

 ·         Pets must be well-behaved and not disrupt others (e.g., excessive barking, growling, or roaming).

·         If a pet exhibits disruptive behaviour, the owner may be asked to remove the pet from the premises.

 Cleanliness:

 ·         Owners are responsible for promptly cleaning up after their pets and disposing of waste in designated bins.

·         Pets are not allowed on furniture, including desks and chairs, unless covered with a pet blanket.

·         Allergy and Comfort Considerations:

·         Pet owners must respect the needs of coworkers with allergies, fears, or other concerns related to pets.

·         In case of disputes, the comfort of all Members will be prioritized.

 Liability:

 ·         Owners agree to take full responsibility for their pets and release Grecian Studios from any liability related to their pets.

·         By bringing your pet to Grecian Studios, you agree to comply with this policy. Failure to adhere to these guidelines may result in the suspension of pet privileges.

Updated 25th July 2025.